FAQ

Frequently Asked Credit Questions

• Raw Hair: 100% unprocessed, directly from one donor, no steam, no chemicals. Each bundle is unique and lasts 3–5 years with proper care.

• Virgin Hair: Still high quality, but lightly processed for uniform texture. It’s softer at first but typically doesn’t last as long as raw hair.

• HD Lace: Thinner, softer, and melts seamlessly into the skin for a flawless look. Best for special occasions and short-term wear.

• Transparent Lace: Slightly thicker and more durable, blends well with most skin tones, and is better for everyday wear.

Raw hair is more expensive because it’s the purest form of hair — collected from one donor, with cuticles aligned, and no chemical treatment. It takes more time and effort to source, and it lasts much longer than virgin hair. Think of it as an investment piece that saves money over time.

• Raw hair can last 3–5 years with proper care.

• Virgin hair typically lasts 1-3 years. Lifespan depends on how you maintain and protect the hair.

Yes — both virgin and raw hair can be colored and styled. However, raw hair holds up better to repeated chemical treatments and heat styling.

• Use sulfate-free shampoo and conditioner. • Minimize heavy oils and products. • Wrap or protect hair when sleeping. • Avoid excessive heat without heat protectant.

Yes — within 48 hours of delivery, and only if the hair is in its original condition (not worn, installed, dyed, or altered). See our Returns Policy for details.

• Processing time: 2–5 business days. • Shipping: USPS/UPS with tracking provided. If processing takes longer, you’ll be notified by email.

We accept all major credit/debit cards, PayPal, Shop Pay, and other secure payment options at checkout.

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